BMC Remedy Mid Tier 7.0

Remedy, a BMC Software Company – Shareware

BMC Remedy Mid Tier: Streamlining IT Service Management

Minh Ong

01/23/2025

BMC Remedy Mid Tier enhances IT service management by providing a robust and user-friendly interface that connects users to essential service desk functions seamlessly.

BMC Remedy Mid Tier is a web-based application that enables users to access BMC Remedy IT Service Management (ITSM) data and functionality using a standard web browser. It is designed to support a wide range of users, from IT professionals to end-users, by providing an easy-to-use interface for accessing services and resources in the organization.

The software allows users to access ITSM features such as requesting service, tracking incidents, controlling changes, and reporting on service levels. It can also be customized to meet specific business requirements and workflow processes.

BMC Remedy Mid Tier is compatible with a variety of operating systems including Windows, Linux, and UNIX. It supports multiple browsers including Internet Explorer, Chrome, Firefox, and Safari. The software can be installed on-premises or accessed through the cloud.

Users can also benefit from features such as role-based access control, fine-grained permissions, and user authentication. These features help secure data access across various levels of the organization.

The software comes with a robust set of APIs that enable easy integration with other applications and systems, simplifying the development and deployment process. BMC Remedy Mid Tier provides a seamless experience for users by ensuring consistent branding across all devices and platforms.

With its powerful features and flexibility, BMC Remedy Mid Tier is an ideal solution for organizations looking to streamline their ITSM processes and provide an exceptional user experience.

Overview

BMC Remedy Mid Tier is a Shareware software in the category Miscellaneous developed by Remedy, a BMC Software Company.

The latest version of BMC Remedy Mid Tier is 7.0, released on 02/18/2008. It was initially added to our database on 10/29/2007.

BMC Remedy Mid Tier runs on the following operating systems: Windows.

BMC Remedy Mid Tier has not been rated by our users yet.

Pros

Offers a user-friendly interface that makes navigation easy for users
Provides comprehensive ticketing and incident management capabilities to efficiently handle IT service requests
Integrates well with other BMC software products for seamless workflow
Customizable to fit the needs of an organization, with the ability to create different modules and processes
Supports workflow automation to streamline processes and increase efficiency

Cons

Steep learning curve for new users due to the complexity of features and customization options
High cost associated with licensing and implementation
Requires dedicated training to fully utilize the software's capabilities
May experience occasional performance issues or downtime

FAQ

What is BMC Remedy Mid Tier?

BMC Remedy Mid Tier is a web-based interface that allows users to access and interact with the BMC Remedy IT Service Management (ITSM) Suite. It provides a user-friendly interface for managing incidents, service requests, and other ITIL processes.

How can I access BMC Remedy Mid Tier?

BMC Remedy Mid Tier can be accessed through a supported web browser on any device that has network connectivity to the BMC Remedy Mid Tier server.

What are the key features of BMC Remedy Mid Tier?

Some of the key features of BMC Remedy Mid Tier include role-based access controls, customizable dashboards, support for multiple languages, integration with other BMC Remedy products, and the ability to configure and customize the user interface.

Can I customize the user interface of BMC Remedy Mid Tier?

Yes, BMC Remedy Mid Tier provides extensive customization options. System administrators can modify the layout, colors, icons, and other elements of the user interface to match their organization's branding or specific requirements.

Does BMC Remedy Mid Tier support multi-tenancy?

Yes, BMC Remedy Mid Tier supports multi-tenancy. System administrators can configure separate tenant-specific configurations and permissions to ensure data segregation and privacy for different groups or departments within an organization.

Can I integrate BMC Remedy Mid Tier with other applications?

Yes, BMC Remedy Mid Tier supports integration with other applications through its web services APIs. This enables organizations to automate workflows, exchange data, and provide a unified user experience by integrating with other ITSM tools or third-party systems.

Is there a mobile app for BMC Remedy Mid Tier?

BMC Remedy Mid Tier itself does not have a dedicated mobile app. However, it is designed to be responsive and accessible through supported web browsers on mobile devices. Additionally, BMC provides other mobile apps for specific BMC Remedy products.

What are the supported operating systems for BMC Remedy Mid Tier?

BMC Remedy Mid Tier is compatible with multiple operating systems, including Windows, Linux, and various Unix platforms. The specific supported versions can be found in the BMC Remedy Mid Tier documentation.

Does BMC Remedy Mid Tier provide reporting capabilities?

BMC Remedy Mid Tier does not provide native reporting capabilities. However, it can integrate with BMC Remedy Smart Reporting or other third-party reporting tools to generate and analyze reports based on the data stored in the BMC Remedy ITSM Suite.

Where can I find documentation and resources for BMC Remedy Mid Tier?

Official documentation, resources, and support for BMC Remedy Mid Tier can be found on the BMC Software website or the BMC Communities portal.

Minh Ong

I'm Minh, a software engineer and author with a passion for exploring and writing about the latest in software and technology. With my experience in software development and a specialization in software updates and content creation, I bring a deep understanding of the tech landscape to my reviews and articles. My focus is on providing you with comprehensive insights into general software topics and the latest industry news.

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